Terms of Use

Pest Arrest LLC

2026

Pest Arrest LLC (“Pest Arrest,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect the following information:

• Name

• Phone number

• Email address

• City or service location

• Description of pest or service issue

• Call recordings and conversation transcripts (when contacting us)

• Internal employee contact information for operational communication

Information is collected when you:

• Call our office

• Submit a service request

• Communicate with our AI receptionist

• Provide your information directly to our staff

• Are an employee receiving operational notifications

2. How We Use Your Information

We use collected information strictly for legitimate business purposes, including:

• Responding to service inquiries

• Scheduling pest control services

• Providing customer support

• Sending appointment confirmations or service updates

• Internal operational notifications to authorized staff

• Improving service quality and training

We do not use collected information for unsolicited marketing.

3. SMS Communications

Pest Arrest may send SMS messages for:

• Customer service communications

• Appointment confirmations

• Service updates

• Internal employee notifications

Message frequency varies. Message and data rates may apply depending on your carrier plan.

Recipients may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

4. Information Sharing

Pest Arrest LLC does not sell, rent, trade, or share personal information with third parties for marketing purposes.

Information may only be shared when necessary to:

• Provide requested services

• Comply with legal obligations

• Protect the rights and safety of Pest Arrest or others

All service providers used to support our operations are required to maintain confidentiality and data protection standards.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal information only as long as necessary to fulfill business and legal obligations.

7. Your Rights

You may request access to or correction of your personal information by contacting us directly.

You may opt out of SMS communications at any time by replying STOP.

8. Contact Information

Pest Arrest LLC
 

5200 Thatcher Rd, Unit 113

Downers Grove, IL 60515

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If you have questions regarding this Privacy Policy, please contact us directly.

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END OF POLICY